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Forums - Removal of DM ability (August 2024)

Top > renshuu.org > Announcements



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マイコー
Level: 302

This was mentioned in July's news report, but sending direct messages between users (except with me, renshuu's admin) is no longer allowed.

As to why, I checked the data and noted that well under 1% of users were sending direct messages to other users.

At the same time, renshuu continues to grow in size, and as renshuu's only administrator (now and in the future), I am unable to devote time to making sure communications between users in private remain safe. It would take significant time and resources to passively monitor discussions between users, and renshuu is not equipped to handle support for users IF something inappropriate/dangerous were to happen.


For these two reasons, I felt it was safest and most reasonable to remove the DM ability.


I have run renshuu for over 20 years, and I've probably removed functionality MAYBE 5 times in all those years. So I do take functionality removal very seriously.


Thanks again for your support, and for using renshuu!

56
1 year ago
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マイコー
Level: 302

Note: there was a bug (which should be fixed) which was blanking out the messages that had already been sent before this change was made. Those messages should be visible again :)

13
1 year ago
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Bianca-
Level: 13

Very sad. There exist(ed) an opt-out.

4
12 months ago
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Level: 17

ありがとうございます

4
12 months ago
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ペルセフォネ
Level: 168

renshuu has fallen. billions must migrate to Duolingo Forums

RIP to a real one; DMs will (probably not) be missed.

On a serious note, I understand both sides of this argument. While DMs offered a way for us to communicate with each other personally, the personal nature of it would almost certainly lead to at least one instance of someone calling someone else a slur; that's a given risk with any private messaging feature.

Also, I understand why you'd remove a severely underutilized feature. I've purged unused features from my own projects on a frequent basis (although I usually find a use for the now-deleted function and have to cobble it back together).

I personally disagree with the change; I think DMs were fine as they were, but I see how attempting to moderate them to make them safe would be at best annoying as all hell. But I haven't ran a million-user language-learning platform for 20 years (I haven't even been alive that long) and I also only have my own anecdotes and the statistics you've given.

-クラウディア

EDIT: You state that you've removed a total of five features (and I'm assuming this includes DMs). What were the other four (or five if my assumption is wrong)?

EDIT 2: *At most five. I read it. I was just lazy because writing on a phone with my sausage fingers blows.

5
11 months ago
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マイコー
Level: 302

I didn't state that - I said "at most" 5 to emphasize how few it's been. I can only think of one at the moment - it was a different schedule style back before the mastery schedules became as powerful as they are now. It was fairly limited in functionality, and had a lot of negatives that couldn't be overcome, so I opted to stick with a single schedule type over maintaining the two.

Removing features from smaller projects is one thing, but making risk-based decisions for something that financially supports your family is *completely different*.

7
11 months ago
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ペルセフォネ
Level: 168

Ah. Thanks for that information. And sorry for misrepresenting your post; I just don't like typing on a phone like I have been recently.

-クラウディア

1
11 months ago
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Goldkanji
Level: 5

マイコー は 082, 9:57に

This was mentioned in July's news report, but sending direct messages between users (except with me, renshuu's admin) is no longer allowed.

As to why, I checked the data and noted that well under 1% of users were sending direct messages to other users.

At the same time, renshuu continues to grow in size, and as renshuu's only administrator (now and in the future), I am unable to devote time to making sure communications between users in private remain safe. It would take significant time and resources to passively monitor discussions between users, and renshuu is not equipped to handle support for users IF something inappropriate/dangerous were to happen.


For these two reasons, I felt it was safest and most reasonable to remove the DM ability.


I have run renshuu for over 20 years, and I've probably removed functionality MAYBE 5 times in all those years. So I do take functionality removal very seriously.


Thanks again for your support, and for using renshuu!



why dont you just get more admins? If you can't many people would love to talk to their friends about Japanese. I don't know anything about coding a app but couldn't u make a system were you could possibly like let's say the c_ss words if the person says one it will pop on their screen "sorry this word (word) is no okay to use" and it deleted that message if they keep on doing it can't you ban them from chats? And maybe this will make people wanna do Japanese more and add a time limit to the chat per day so they don't just use the chat all day. If you get another dev or more than one dev then make one in charge of chats moderator etc but I hope this helps


0
1 day ago
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むじな
Level: 461

Well, let's try to think of it like this: how does one "get" a whole lot of admins and the money to pay them each month? If they just do it as volunteers, without any pay or contract, what are the consequences if something bad happens in chat? The app owner can't just say "I don't know, I asked some guy on the internet to moderate the chat, if they didn't do it, I'm not responsible for what happened".

As for the idea about coding so the chat automatically rejects bad words, the problem, sadly, is this: people can do a lot of harm without using a single x-rated or "c_ss" word.

2
1 day ago
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Software engineer here. Let's think about a system like that for sec.

  • What's considered bad? Slurs? Innuendos? Grooming behaviour that doesn't use any obvious words?
  • What languages do you cover?
  • False positives? Massive issue. Innocent users get blocked or banned. Appeals system? Manual review?
  • Where do you run it? Do you rework the backend? Use an external moderation tool? Added latency, server load? All costs money.
  • What about privacy/data concerns? You can't just store and review everyone's DMs, especially from minors. Different laws apply in different countries.
  • Maintenance?

At its core, Renshuu isn't a social platform. A system like this brings major complexity, cost, and legal risk. The value just isn't there for Renshuu.

Personally, I'm not opposed to the idea of DMs being open, but I understand and respect Michael's decision.

3
1 day ago
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